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Terms and Conditions

Cuddlez n Flowers Terms and Conditions 2018


About US

Founded in 2014. Cuddlez n’ Flowers love’s providing exceptional value for our customers and relentlessly innovating the delivery process to ensure that our flowers arrive fresh.  At Cuddlez n’ Flowers we are experts of making recipients happy, our designers love to create beautiful flower arrangements for Birthdays, Weddings, Anniversaries, Get Well, To Cheer you, Expressions Of Love or Gratitude, cooperate events, for any and all Holidays or Occasions, or for no reason at all. We ‘re committed that we get it right, that if you are ever not satisfied we will replace and refund your gift no questions asked. Our goal is to not only meet your expectations but to exceed them. We can give you the best in quality, value, service and selection. You'll just love our wide range of 100 roses bouquets.

The Terms and Conditions

These Terms and Conditions between Cuddlez n’ Flowers and the Customer govern the provision of this Service by Cuddlez n’ Flowers to the Customer and by accepting the Terms and Conditions when registering as a Customer in the virtual marketplace, the Customer agrees to be bound by the Terms and Conditions. The Terms and Conditions is a legally binding document.

Account Registration

Visitors are responsible for safeguarding the privacy of their account and password and for restricting entry to their computer while they are using this site. They are informed to take liability for all the activities that take place under their account and password. Cuddlez n’ Flowers does not encourage transactions by children. We allow selling of children’s items but that must be purchased by only adults. Children under 18 years of age are also allowed to visit Cuddlez n’ Flowers website but this website must be used by them under utmost supervision of parents or a guardian. Cuddlez n’ Flowers and its affiliates have the right to terminate accounts, refuse services, edit or remove content or cancel orders at their own will.

Order Processing

Order processing begins when we receive a confirmed order and full payment. When orders are placed on a weekend or public holiday the order will be processed on the next working day.

Availability and Quality Of Our Products

We always try to deliver the products exactly shown or displayed on our websites but sometimes the product may vary a little due to the craftsmanship, local traditions or depending on the availability of raw materials in our stock or in the market and we might not give any prior notice to the customers for that. Cuddlez n’ Flowers and its affiliates put their best effort to be as correct as possible though they do not guarantee that the product description or other content of this site is complete, latest, or flawless.

Pricing and Payment Options

The delivery of each and every product is subject to the confirmation and approval of customer’s Credit Card. If a customer fails to pay for the delivery which has been done, the money might be collected from the recipient by us within a due notice period given to the customer. The customer might be charged extra in case the delivery has already been attempted but fails due to the false or incorrect address given by the customer

All transactions will be processed in South African Rands (ZAR). Cuddlez n’ Flowers endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and delivery charges (on the day of delivery). Cuddlez n’ Flowers reserves the right to change pricing at any time without prior notice.

Payment for products on the virtual marketplace may be made by Credit Card, by Electronic Fund Transfer (EFT) or by Direct Deposit.

Cuddlez n’ Flowers accepts Visa, Mastercard and Amex credit cards. All credit card transactions are secured through Secure Socket Layers (SSL) encrypted. The company registration documents and the virtual marketplace's registered domain name are checked and verified.

The Cuddlez n Flowers banking details are as follows:  Bank: FNB; Branch Code:  ; and Current Account No:


Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 am and 5 pm. Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, the order will be processed on the next working day. Same day deliveries are not guaranteed. Should we have stock available, orders will be dispatched on the same day provided payment is validated/received before 13h00 on the day.

Every effort is made to effect delivery of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Cuddlez n’ Flowers will contact you via email or Telephone and provide a revised delivery schedule.

If an address cannot be found on a standard GPS then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.

If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.

You agree that if a recipient is unavailable at the given address, the delivering outlet can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery person is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.


All the discounts are decided by Cuddlez n’ Flowers team and none of the Discount and offers can be clubbed together.

Address Change

Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled.
Change of address would not be possible for products after dispatch.

Order Change

Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Cancellation charges of 10% are applicable on all cancellation requests


Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, unavailability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified colour) / other products with equal or higher value in case of none availability of the desired product.

Rules For Unfounded Recipient

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.

Refunds/Returns Policy

When payment has been made, your right to a refund is limited by our Terms and Conditions.

In the event that we are unable to supply the flower product ordered or any substitute flower product, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date.

Neither ourselves, nor our carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as  floods, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

In the event of a complaint, Cuddlez n’ Flowers and its affiliates reserve the right to refund or replace depending on the circumstances, provided that the complaint was reported within 36 hours from 5pm on the requested delivery date.  Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint

Vouchers, Coupons, Promotions & Competitions

Cuddlez n’ Flowers reserves the right to withdraw any and all discount vouchers, promotional offers or discount bundles issued by ourselves without any prior notice or compensation offered. Our vouchers do not carry a cash value and cannot be exchanged for cash. We reserve the right to suspend your account or voucher should we suspect fraudulent activity. Cuddlez n’ Flowers 's decisions are final and no negotiation will be entered into in this regard.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this virtual marketplace. All the information provided in the online forums on the virtual marketplace is required to personally identify users that subscribe to this service. The information will not be used for anything other than what is stated in these Terms and Conditions. None of the information will be sold or made available to any third parties.

We may need to change this policy from time to time in order to address new issues and reflect changes on our virtual marketplace. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.


You agree to indemnify Cuddlez n’ Flowers fully and on demand against any liability, penalty, claim, loss, cost or damages suffered by Cuddlez n’ Flowers where attributable to any wrongful act or omission by you or any person making use of your Cuddlez n’ Flowers account at any time or arising in any way as a result of a purchase made by you on the Cuddlez n’ Flowers virtual marketplace.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other virtual marketplaces or resources. You acknowledge and agree that we are not responsible for the availability of such external virtual marketplaces or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such web virtual marketplaces, including (without limitation) any advertising, products or other materials or services on or available from such web virtual marketplaces or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external virtual marketplaces or resources.


We have the right, but not the obligation, to monitor any activity and content associated with the virtual marketplace. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the virtual marketplace).

Copyright, Trademark And Restrictions Of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Disclaimer Of Warranty
Cuddlez n’ Flowers follows the business on “As Is” and “As Available” basis that means we don’t give any warranty of any kind of content, material, information or products shown on this site. We advise all the visitors to use this website at their own risk. Cuddlez n’ Flowers refuses all implied warranties of no infringement, merchantability to the fullest extent permissible by applicable law. Our website does not warrant this site and its services and the emails which are sent from our website to the user, are free of mail-ware and viruses and other harmful contents.